Frequently Asked Questions

01. What kind of elevator parts & escalator parts do you provide?

  • All new, obsolete and reconditioned elevator parts & escalator parts are supplied according to the standard requirements of major elevator companies.
  • All elevator parts & escalator parts have passed strict quality inspection before leaving the factory.

02. What kinds of payment methods do you have?

  • We prefer the payment through Wire Transfer、 L/C、Western Union、MoneyGram or PayPal is also OK.
  • Once payment is received、and the item is shipped we will send a confirmation email.

03. What kind of packaging do you have?

  • We provide reinforced cartons, wooden cases or aluminum alloy cases, which varies with products to make sure delivery.
  • Multi-layer and precise packaging make every goods endure the long distance transportation.
  • Each order passed repeated inspection to guarantee goods reach your hand on time.

04. How many shipping ways do you transport goods?

  • According to the cargo size and quantity, we will choose suitable transportation lines.
  • By express to your door: Such as DHL, UPS, TNT, FedEx etc. The dispatch time is about 3-7 working days.
  • By air to your nearest airport: When you order more than 100kg which will be more economical than express.
  • Agent designated by client: Please tell us the contact details of your shipping agent/forwarder.
  • When the goods are shipped, we will provide you a tracking number, then you can know clearly the status of the goods.

05.How long is the warranty period of the product?

  • The warranty period for unit is 12 months from the date of delivery.
  • We are guaranteeing returnable if the merchandise is not available for the first 3 months.
  • This warranty does not cover any damage due to accident, misuse, negligence, or caused by covered use with voltages other than designated.