Privacy Policy

RelyElevator (“we,” “us,” or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website (https://www.relyelevator.com) or engage with our services. We are the data controller, registered in Beijing, China.

1. Contact Details

Our Data Protection Compliance Team oversees data-related inquiries. Contact us at:

2. Data We Collect and Why

We collect personal data to provide and improve our services, including:

  • Comments:
    • Data: Name, email, IP address, browser user agent (for spam detection).
    • Purpose: To display and moderate comments. If you use Gravatar, your anonymized email hash may be shared with Gravatar (see their policy: https://automattic.com/privacy/).
    • Visibility: Approved comments and profile pictures are public.
  • Contact Forms:
    • Data: Name, email, phone, and message content.
    • Purpose: To respond to inquiries and provide customer support.
  • Media:
    • Data: Uploaded images (avoid including EXIF GPS data, as it may be extracted by visitors).
    • Purpose: To display user-uploaded content.
  • Cookies:
    • Data:
      • Comment cookies (name, email, website) for convenience, lasting 1 year.
      • Temporary login cookies (no personal data) to check browser compatibility, deleted on browser close.
      • Login cookies (login info, display preferences) lasting 2 days (or 2 weeks with “Remember Me”).
      • Article edit cookies (post ID only) expiring in 1 day.
    • Purpose: Enhance user experience and site functionality.
  • Analytics:
    • Data: Anonymized usage data (e.g., page views, device type) via Google Analytics.
    • Purpose: To analyze site performance and improve content.
  • Account Data:
    • Data: Name, email, billing/shipping address, and order history for registered users.
    • Purpose: To manage accounts, process orders, and provide personalized services.

3. How We Use Your Data

  • Process orders and deliver Goods/Services.
  • Respond to inquiries and provide support.
  • Improve our website and services through analytics.
  • Send marketing communications (with consent, where required).
  • Comply with legal obligations (e.g., tax reporting).

4. Who We Share Data With

  • Service Providers: Payment processors (e.g., Stripe), shipping companies, and analytics providers (e.g., Google Analytics), bound by data protection agreements.
  • Legal Authorities: If required by law or to protect our rights.
  • Third-Party Sites: Embedded content (e.g., YouTube videos) may collect data as per their privacy policies.

5. Data Retention

  • Comments: Retained indefinitely for moderation and follow-up.
  • Account Data: Stored while your account is active; deleted upon request unless required for legal purposes.
  • Contact Form Data: Kept for 2 years for customer service, then deleted.
  • Cookies: Expire as noted above (max 1 year).
  • Analytics: Anonymized data retained for up to 26 months.

6. Your Data Rights

You have the right to:

  • Access: Request a copy of your personal data.
  • Rectify: Correct inaccurate data.
  • Erase: Request deletion of your data (except data required for legal purposes).
  • Restrict: Limit data processing in certain cases.
  • Object: Opt out of marketing or automated processing.
  • Portability: Receive your data in a machine-readable format.

To exercise these rights, contact us at privacy@relyelevator.com. We respond within 30 days.

7. Data Security

We use SSL encryption, secure servers, and access controls to protect your data. In case of a data breach, we will notify affected users and authorities within 72 hours, as required by GDPR and Chinese regulations.

8. International Data Transfers

Data may be transferred to service providers outside China (e.g., USA for analytics). We ensure compliance with GDPR and other applicable laws through Standard Contractual Clauses.

9. Third-Party Data

We may receive data from third parties (e.g., payment processors confirming transactions) to fulfill orders.

10. Automated Decision-Making

We do not use automated decision-making or profiling that significantly affects you.

11. Industry Compliance

We comply with GDPR (EU), CCPA (California), and Chinese Cybersecurity Law for data protection. Elevator accessories meet GB/T standards; customers are responsible for local compliance.

12. Changes to This Policy

We may update this policy, with changes posted on our website. Continued use constitutes acceptance.

13. Contact Us

For questions or complaints, contact our Data Protection Compliance Team: